WIPRO Walk-In Multiple Skills On 28-29 May 2015 @ Bangalore

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(Freshers / Experienced) Walk-In : Multiple Skills @ Bangalore

Note from Company: This is a direct job. There will NOT be any Training/Recruitment/Registration/Consulting fees collected from candidates before/after the placement.

Job Payroll : Selected candidates will work at client location on SKYPRO payroll.

Job Category : Helpdesk | Desktop Support | Hardware | Networking

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Qualification – Eligibility Criteria : (Mandatory)
# BE/B.Tech and Arts and Science Graduates and Diploma


Desktop Support Engineer L1

Job Details :
# Experience Required: 0-6 Months
# CTC: Rs 9202/- + Allowances
# Skill: DESKTOP L1
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
– Give permanent Fix to the Desktop, Printer problems, basic LAN issues
– Remote Call Closure within Norms
– Follow-up the Checklist(s)
– Load/reload standard build operating system and configurations,
– Aware of Installation and troubleshooting of critical applications and their usage guidelines,
– Root Cause Analysis for repeat calls.
– All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
– Data submission for Daily, Weekly and Monthly summary report
– For AMC case follow up with Wipro spare cordinator for call closure, With Supervisor approval provide Standby solution to the user.
– Call logging and follow-up action with the principal Vendors (IBM and Dell) for warranty related incidents keeping helpdesk informed
– Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
– Troubleshoot Network connectivity (LAN) issues
– Escalate the problem to the Technical Specialist and to Regional / National Team Lead(s) if not resolved
– Installation of desktop and hardware like CD-ROM, soundcards, etc
– Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
– Software installations such as MS-Office, Acrobat Reader, mail client etc
– Awareness and acceptence for Best Practise roll out.
– Desktop Installation, Movement, Assign and Change
– Installation of anti-virus on desktops and remove Virus
– Configuration of Print devices (network and local) on desktops
– Desktop Configuration – Network, mail client, internet etc
– Co-ordinate with vendors for support


Desktop Support L2 Level

Job Details :
# Experience Required: 6-12 Months
# CTC: Rs 9692/- + Allowances
# Skill: DESKTOP L2
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
– The Desktop support Engineers shall provide assistance to the IT users
– The Engineers will be deployed full-time as per the project timings as required.
– Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting
– Adhering to resolution time
– Troubleshoot problems with Laptop Hardware, Application, printer and OS
– Configuration of devices attached to laptops.
– Skills to provide Remote support on Phone or through tool
– Management of user accounts and access controls to client data
– Should handle installation and configuration of Antivirus Software on all the Desktops and Updations of Anti-Virus patches.
– Support, administration and management of Windows NT/2000/XP workstations and/or servers
– Configuring Microsoft Outlook / Outlook Express
– Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications
– Response and closure of calls within committed norms
– Reducing repetitive calls
– Backup and Restoration


Technical Engineer

Job Details :
# Designation: Technical Engineer
# Experience Required: 01 Years
# CTC: Rs 14200/- + Allowances
# Skill: THD
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
– Basic knowledge of Hardware and Networking.
– Daily activity involves Network monitoring, MIS and Reporting, Place and chase of tickets.
– To provide Telephonic and remotely support
– Responsible for IMAC management.
– Responsible for Vendor management.
– Coordinating in preparation of weekly and monthly MIS report.
– Responsible to handle Desktop, Laptop, Network Printer, Scanner maintenance call.
– SLA Management
– Setting up Policy and Security for users and groups.
– Provide the remotely technical support to all other engineers to troubleshoot their problem related with the Web Application
– Install/configure and troubleshooting of Mail applications


Helpdesk Coordinator

Job Details :
# Designation: Help Desk Coordinator
# CTC: Rs 9202/-+ Allowances
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
– The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements
– Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail and Telephone.
– Responsible for understanding the various categories of calls for e.g. issues on Desktop’s, Laptop’s and Domains.
– The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user
– Responsible for allocating proper call categories for the incidents and Service Requests
– Adherence to response time is the key responsibility of SD
– Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and service requests as per the Severity
– Responsible to track engineers availability to assign incidents without violation of the SLA.
– Responsible to monitor the Incident status to respond, resolution as per SLA
– Responsible to ensure proper activity details are updated in tool by all engineers
– Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA
– Responsible to update Escalation Matrix and E-Helpline tool for any changes immediately.
– Responsible to generate Pending Incident report before defined service desk closure time.
– Responsible to meet Site Incharge and schedule to discuss pending incident report once in a week.
– Responsible to prepare the MOM and coordinate to close the actions by respective team member
– Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor.
– Call Escalation as per defined escalation matrix
– Update customer on engineers expected arrival time.
– Update customer on any delays to resolution of an Incident


Windows L1

Job Details :
# Designation: Windows L1
# Required Experience: 6 Months
# CTC: Rs 10217/- + Allowances
# Skill: WINDOWS 2K L1
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
– First level administration of Windows Servers including the daily checklists
– Configuring the Print servers and resolving printing problems of the users
– Taking data backup.
– Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.( tool to be provided by customer)
– Disgnosing the server problems like system hang, hard disk crash, etc
– Installation of OS patches as and when provided by Customer/ vendor.
– Escalating unresolved problems to the technical support center / vendor for ensuring resolution
– Coordinate the first level escalations with Vendors/service providers


Skills For Technical Candidates :
# CCNA/ MNA/Hardware and Networking Knowledge are Mandatory.

Desired Skills :
# Good Communication Hindi and English/Kannada
# Eligibility Criteria: 50% above In full academic Session.
# One year Break can Consider and Should not have Backlogs.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# 10th Mark sheet Xerox copy
# 12th Mark sheet Xerox Copy
# Provisional Certificate Xerox Copy OR First to Eight Semester Marks Sheet Copy Xerox
# One Passport Size Photo

# Hard Copy of Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : On 28th and 29th May 2015

Walk-In Time : 10:00 AM to 2:00 PM only

Walk-In Venue :
Skypro Technologies Pvt Ltd.,
No 5, B J Tower, Ground Floor,
Near – Laand Maark Building,
Huskur Gate, Electronic City,
Bangalore – 100

Contact Person : Hussain

Contact Number : +91-80-27831347

Reference : fresherstask.com

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