Company : Deloitte
Location : Hyderabad/Secunderabad
Experience : 0 – 2 yrs
Eligibility: Any Graduate
Industry: IT-Software / Software Services .
Position: Associate Analyst – Initial Support Services – Technology
Experience: 0-2 years
Salary : As per the Industry
Graduate mandatory- Preferably Regular Degree
Knowledge of MS Office 2010, 2013 including Outlook.
Knowledge of computer hardware and software.
Knowledge of Operating SystemsWindows XP, Vista, 7 and 8. ? Knowledge of network and internet.
Ecellent written, verbal, listening, analytical skills.
Easily grasp and communicate complex ideas.
Excellent problem solving skills.
Provide effective and timely resolution forvoice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
Analyze and resolve incidents and service requests regarding use of application software or hardware.
Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.
Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
Meet key performance indicatorsCustomer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.
Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude
Should be a self-motivated achiever who gains satisfactionproviding excellent customer service.
Should be a quick learner and team player.
Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
Avoid unplanned time offwork as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions.
Adheres to Code of Ethics, Vision, Mission and Core Values.
About the Company:
Deloitte is the brand under which tens of thousands of dedicated professionals in independent firmsAbout us throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates, and/or other entities.
Reference : fresherstask.com