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EFI hiring for Technical Support Engineer @ Bangalore

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Company :Electronics For Imaging (EFI)

Website : www.efi.com

Job Role : Technical Support Engineer

Eligibility : BE/BTech/BSc/BCA/MSc/MCA

Experience : 0 – 1 Year

Job Location : Bangalore

Company Profile:

Located in Silicon Valley’s Foster City, CA, with worldwide offices, EFI™ researches, invents and delivers next-generation digital technology that brings brands, ideas and images to life for businesses globally. Driven by our entrepreneurial spirit, EFI helps drive our customers’ business success with a scalable digital product, solution and service portfolio that increases their profits, cuts costs, improves productivity and optimizes their performance on every job from creation to print. Our award-winning product line includes Fiery® Digital Print Solutions, VUTEk® Digital Inkjet Solutions, Rastek™ Digital Inkjet Solutions, Jetrion® UV lnkjet Systems, business automation software, and corporate, enterprise and mobile cloud solutions.
Job Description:

Participates in the day-to-day operations of handling Technical Service requests from field, external customers and internal engineers.
Primary functions include understanding of EFI DFE (Windows and Linux PC hardware) and reproduce field issues, customer issues and internal issues in-house.
Respond to, and diagnose, problems through discussions with EFI Engineers, including problem recognition, logs, isolation, and follow-up steps.
Shall report into EFI Products Engineering and update on the progress and status of the field and external customers issues assigned.
Windows and Linux PC back-up & formatting as per requirement.
Installation of various operating systems such as windows 2003/2008, XP/7/8 and Linux.
Responsible for activities relating to the setup of PC-based software products.
Excellent verbal and communications skills required.
Ability to work collaboratively within a team environment of EFI engineers.
Able to operate with minimal supervision.
Passionate and committed to work under pressure.

 
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