Company : Orchid Hotel
Qualification : Any Graduate
Experience : 0 to 4 yrs.
No of Openings : 5
Work Location : Mumbai
*Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms Visitors.
*Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded .
*Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
*Provide effective support to the team to enable them to provide effective and efficient services.
*Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
*Ensure quality and appropriateness of customer service provided.
*To maintain Front Office log book and shift reports.
*Respond to inquiries and resolve problems in an effective manner.
*Ensure all check in and check out
*Liaise with other departments for the resolution of day-to-day administrative and operational issues.
*Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
*Liaise with Housekeeping for the Room Status.
*Handle additional responsibilities as and when delegated by the Management.
Desired Candidate Profile
1. Tall & Pleasing personality
2. Graduate/undergraduate with exceptionally good command over English language.
3. Between 21-25 yrs of age group
4. Extrovert, Confident and go getter
Time: From 10:00 am
Venue: The Orchid – Five Star Ecotel Hotel 70/C, Nehru Road, Adjacent to Domestic Airport, Vile Parle (E), Mumbai 400099. Maharashtra. India.