Google Technical Program Manager, Product Quality Operations @ Hyderabad, India
Company Name : Google
Location : Hyderabad, India
Job Description :
Google’s brand is only as strong as our users’ trust–and their steadfast belief that our guiding principles are what’s best for them. Our Product Quality Operations team has the critical responsibility of protecting Google’s users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, AdWords and AdSense. On this team, you’re a big-picture thinker and strategic leader. You understand the user’s point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.
You understand the user’s point of view and are passionate about applying your strong technical and project management acumen to protect our users. You do this by prioritizing and proposing new product features as well as designing and planning new solutions.
You work globally and cross-functionally with Anti-Abuse Engineers, Google Product Engineers, Operations and other Project Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!).
Identify business improvement opportunities, contribute to product vision and strategy, drive business requirements, project impact measurement and tracking.
Initiate, organize, prioritize, and manage technical projects and programs involving cross-functional teams, including PQO and Product Engineering teams.
Act as the technical and business expert while working collaboratively to break down barriers across groups, and get buy-in to launch successful products and iterate.
Work with PQO Anti-Abuse Engineering and internal clients (e.g., Operations, Engineering) to track and communicate product development progress and/or risks, and to develop product launch plans.
Advocate PQO infrastructure tools, systems, and overall Engineering initiatives and build prototypes and pilots for tools, including analysis of product and policy changes to make sound recommendations.
BS degree or relevant experience in Computer Science, statistics, or related technical field (with emphasis on coursework of a quantitative nature) or equivalent practical experience.
Project management experience, and experience with agile methodologies.
Experience working in collaboration with software engineers.
Solid experience and track record of successful implementations utilizing multiple project management methodologies, tools and techniques as well as business negotiation skills.
Experience in numerical analysis, algorithms and data-mining.
Experience in Internet-based risk, abuse, fraud and/or security.
Experience managing cross-functional teams, and cross-team technical projects through evaluation and analysis of data and business needs.
Experience designing software products and managing the full lifecycle from conception to deployment.
At Google we work hard to earn our users’ trust every day. Gaining and retaining this trust is critically important to Google’s success. We defend Google’s integrity by fighting spam, fraud and abuse, and develop and communicate state-of-the-art product policies. The PQO team reduces risk and protects the experience of our users and business partners in more than 40 languages and across Google’s expanding base of products. We work with a variety of teams from Engineering to Legal, Public Policy and Sales Engineering to set policies and combat fraud and abuse in a scalable way, often with an eye to finding industry wide solutions. PQO team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.