Honeywell Hiring Freshers as Technical Support Associate @ Gurgaon

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Company Name : Honeywell

Location : Gurgaon

Experience : 0 – 1 yrs.


Job Description

Technical Support Associate

Requisition ID: 00284907


Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their

 Meetthe targets laid down as client requirements undercircumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.

 Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.

 Seek feedbackimmediate supervisors via 1-O-1 or metrics discussion

 Seek knowledge sharing sessions with HD/SA for self improvement

 Work closely with immediate supervisor forperformance, learning and development aspects.


 Able to operate PC based programs in a Windows environment.

 Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.

 Takes initiative to lead and supports team members in dealing with change.

 Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.

 Maximizes productivity levels while providing world class customer service.

 Displays effective problem solving skills.

 Demonstrates effective use of soft skills �” listening, probing and questioning.

 Effective communication skills and appropriate usage of the English language

 Flexibility to work in shifts


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