Company Name : Ericsson
Location : Noida
Experience : 5 – 10 yrs.
Req ID: 78282
Ericsson is the world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.
Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
The incumbent would be part of Ericsson Network Security Back Office team. He would be responsible to provide second-level support on incidents, problem resolutions and technical operations.
The incumbent should be expert on hardcore networking technologies such as firewalls, proxies, loadbalancers, VPNs and must have a passion for it.
Responsibilities & Tasks:
Investigate and resolve incidents
Investigate and diagnose problems.applicable, identify short-term work-around solutions.
Act as network expert and identify enhancements in existing deployed solutions, provide input to RFCs etc.
Support and maintain firewalls, switches, proxies, load balancers and Citrix Netscaler equipments
Create technical documentation
Provide technical support
Redesign and reconfigure alarms for network
Maintain a stable environment and optimizes the network as necessary
Contribute to implement continuous improvements in the organization
Technical support handling of internal and external customers
Develop solutions and tools based on technical requirements
Skills and Experience :
The applicant will require a background in Linux systems, Networking and Firewall technologies.
Juniper, F5, Bluecoat, Palo Alto certified applicants are preferred
Experience in a similar role is essential, with 5+ years Firewall experience in a similar support role.
The candidate will need to be prepared to be flexible in approach to work content and responsibilities, along with out of hours and on call support.
Must be a self starter and able to work with a minimum of supervision.
Ideal candidate should have a good understanding of ITIL problem and change management practices, working to defined service level agreements.
Essential skills :
Knowledge of Network Security products, Firewall and VPN technologies.
Networking skills including TCP/IP, DNS and knowledge of Internet services such as proxies, email and FTP.
Good TCP-IP knowledge, support and diagnosis skills to be able to troubleshoot problems effectively
Strong troubleshooting skills is MUST
Knowledge of Juniper Netscreen Security Gateway and SRX is essential.
Knowledge of F5 BIG-IP experience is essential.
Knowledge of Bluecoat Secure Gateway appliance, Reporter & Director.
Knowledge of Palo Alto firewalls is desirable
Knowledge of Citrix Netscalers is essential.
Knowledge of Juniper Secure Access appliances (SSL VPN)
Good organization and communication skills. Able to cope with demanding schedules and tight deadlines. Conscientious, able to communicate well with our customers atlevels, and have a positive and enthusiastic attitude.
Creating & Innovating
Persuading & Influencing
Applying Expertise & technology
Working with people
Delivering Results & Meeting Customer expectations
Following Instructions & Procedures
Minimum Qualification & Experience Requirements:
5+ years’ experience working with firewalls, proxies, loadbalancers and VPN productsleading vendors.Should have excellent hands on troubleshooting experience
Preferred Qualification & Experience Requirements:
A primary degree in Engineering, IT or Telecommunications, or equivalent experience is required forICT Engineer job stages