Home » Freshers Jobs » Yahoo Customer Care Associate freshers any degree graduates on July 2015 @ Bangalore

Yahoo Customer Care Associate freshers any degree graduates on July 2015 @ Bangalore

Company Name    Yahoo
Company Website  www.yahoo.com
Experience       0 – 1 year
SalaryNot mentioned
QualificationAny Degree
Job RoleProgrammer
SkillsBPO/KPO/Others
Job LocationBangalore
Job TypeApply
Last date to applyJuly 2015
Reference            fresherstask.com

 

About Company :

 

  • Candidate should possess  any degree from recognized University or Institute.
  • Flexibility to work Monday thru Sunday, between 6:00am – 9:00am
  • 6 months of successful customer service or internet experience is a plus
  • World-class customer service focus and interpersonal skills with superior verbal and written communication
  • Proven ability to communicate complex technical problems in “customer friendly” language Consistent record of outstanding quality assurance scores
  • Exceptional interpersonal skills and commitment to customer satisfaction
  • Proven ability to work in a high paced, nimble, and fluid work environment
  • Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems
  • A working understanding of e-commerce principles and support elements
  • Solid decision making skills
  • Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners
  • Proven ability to work independently in a fast-paced environment
  • Well organized with the ability to multi-task and prioritize workload

Description   :

 

  • Provide world-class service to all Yahoo Customers in a customer centric environment
  • Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
  • Assisting customers with inquiries while providing consultative support and recommendations
  • Document in detail all interactions with customers
  • Effectively articulate complex information to a variety of technical and non-technical customers
  • Educate customers on products and help customers to be successful
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell  of products and services
  • Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

 

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