WIPRO Walk-In Multiple Skills on 15-16 Sep 2015 @ Bangalore

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Company Name    WIPRO
Company Website www. wipro.com
Experience      0-1  Years
Salary Not Mentioned
Qualification  Any Graduates
 Job Role Multiple Position
Skills Communication Skill
Job Location  Bangalore
Job Type Direct walk-in
walk-in Date  15 to 16 Sep 2015
walk-in Time 10:00 AM to 2:00 PM
Reference            fresherstask.com

About Company :

Our industry leading process platform Base enables our customers to run standardized and efficient operations. Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services. Our expertise lies in: Pre-built Process Asset Based Solutions – With a focus on process improvements and business outcomes we have developed over 25 productized solutions based on process assets through a dedicated solution development organization

Description :

Desktop Support Engineer L1

Job Details :

  •  Field Support Engineer
  •  Experience Required: 0-6 Months
  •  Skill: DESKTOP L1

Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)

  •  Give permanent Fix to the Desktop, Printer problems, basic LAN issues
  •  Remote Call Closure within Norms
  •  Follow-up the Checklist(s)
  •  Load/reload standard build operating system and configurations, aware of Installation and troubleshooting of critical applications and their usage guidelines,
  •  Root Cause Analysis for repeat calls.
  •  All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
  •  Data submission for Daily, Weekly and Monthly summary report
  •  For AMC case follow up with Wipro spare coordinator for call closure, With Supervisor approval provide Standby solution to the user.
  •  Call logging and follow-up action with the principal Vendors (IBM and Dell) for warranty related incidents keeping helpdesk informed
  •  Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
  •  Troubleshoot Network connectivity (LAN) issues
  •  Escalate the problem to the Technical Specialist and to Regional / National Team Lead(s) if not resolved
  •  Installation of desktop and hardware like CD-ROM, soundcards, etc
  •  Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
  •  Software installations such as MS-Office, Acrobat Reader, mail client etc
  •  Awareness and acceptance for Best Practice roll out.
  •  Desktop Installation, Movement, Assign and Change
  •  Installation of anti-virus on desktops and remove Virus
    Configuration of Print devices (network and local) on desktops
  •  Desktop Configuration – Network, mail client, internet etc
  •  Co-ordinate with vendors for support

Desktop Support L2 Level

Job Details :

  •  Experience Required: 6-12 Months
  •  CTC – Rs 10305/- + Allowances
  •  Skill: DESKTOP L2

 Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)

  •  The Desktop support Engineers shall provide assistance to the IT users
  •  The Engineers will be deployed full-time as per the project timings as required.
  •  Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting
  •  Adhering to resolution time
  •  Troubleshoot problems with Laptop Hardware, Application, printer and OS
  •  Configuration of devices attached to laptops.
  •  Skills to provide Remote support on Phone or through tool
  •  Management of user accounts and access controls to client data
  •  Should handle installation and configuration of Antivirus Software on all the Desktops and Updations of Anti-Virus patches.
  •  Support, administration and management of Windows NT/2000/XP workstations and/or servers
  •  Configuring Microsoft Outlook / Outlook Express
  •  Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications
  •  Response and closure of calls within committed norms
  •  Reducing repetitive calls
  •  Backup and Restoration

Technical Engineer

Job Details :

  •  Designation: Technical Engineer
  •  Experience Required: 01 Years
  •  CTC – Rs 14250/- + Allowances
  •  Skill: THD

 Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)

  •  Basic knowledge of Hardware and Networking.
  •  Daily activity involves Network monitoring, MIS and Reporting, Place and chase of tickets.
  •  To provide Telephonic and remotely support
  •  Responsible for IMAC management.
  •  Responsible for Vendor management.
  •  Coordinating in preparation of weekly and monthly MIS report.
  •  Responsible to handle Desktop, Laptop, Network Printer, Scanner maintenance call.
  •  SLA Management
  •  Setting up Policy and Security for users and groups.
  •  Provide the remotely technical support to all other engineers to troubleshoot their problem related with the Web Application
  •  Install/configure and troubleshooting of Mail applications

Helpdesk Coordinator

Job Details :

  •  Designation: Help Desk Coordinator
  •  CTC – Rs 9786/- + Allowances

Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)

  •  The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements
  •  Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail and Telephone.
  •  Responsible for understanding the various categories of calls for e.g. issues on Desktop’s, Laptop’s and Domains.
  •  The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user
  •  Responsible for allocating proper call categories for the incidents and Service Requests
  •  Adherence to response time is the key responsibility of SD
  •  Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and service requests as per the Severity
  •  Responsible to track engineers availability to assign incidents without violation of the SLA.
  •  Responsible to monitor the Incident status to respond, resolution as per SLA
  •  Responsible to ensure proper activity details are updated in tool by all engineers
  •  Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA
  •  Responsible to update Escalation Matrix and E-Helpline tool for any changes immediately.
  •  Responsible to generate Pending Incident report before defined service desk closure time.
  •  Responsible to meet Site Incharge and schedule to discuss pending incident report once in a week.
  •  Responsible to prepare the MOM and coordinate to close the actions by respective team member
  •  Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor.
  •  Call Escalation as per defined escalation matrix
  •  Update customer on engineers expected arrival time.
  •  Update customer on any delays to resolution of an Incident

Windows L1

Job Details :

  •  Designation: Windows L1
  •  Required Experience: 6 Months
  •  CTC – Rs 10332/- + Allowances
  •  Skill: WINDOWS 2K L1

Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)

  •  First level administration of Windows Servers including the daily checklists
  •  Configuring the Print servers and resolving printing problems of the users
  •  Taking data backup.
  •  Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.( tool to be provided by customer)
  •  Disgnosing the server problems like system hang, hard disk crash, etc
  • Installation of OS patches as and when provided by Customer/ vendor.
  •  Escalating unresolved problems to the technical support center / vendor for ensuring resolution
  •  Coordinate the first level escalations with Vendors/service providers

Skills For Technical Candidates :

CCNA/ MNA/Hardware and Networking Knowledge are Mandatory.

Desired Skills :

  •  Good Communication Hindi and English/Kannada
  •  Eligibility Criteria: 50% above In full academic Session.
  •  One year Break can Consider and Should not have Backlogs.

Walk-In Venue :

Skypro Technologies Pvt Ltd.,
No 5, B J Tower, Ground Floor,
Near – Laand Maark Building,
Huskur Gate, Electronic City,
Bangalore – 100

Contact Person : Hussain

Contact Number : +91-80-27831347

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