Dell Hiring Customer Care Associate on Sep 2015 @Hyderabad

Job Score0
Company Name    Dell
Experience       0 -1   Years
Salary Noy Mentionrd
Qualification Any Graduate
Skills Communication skills.
Job Role Customer Care Associate
Job Location Hyderabad
Job Type Apply
 Last date to apply Sep 2015

About Company :

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Description :


  •  Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
  •  Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
  •  Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  •  Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
  •  Identifies, researches and provides input on unique or recurring customer problems.
  •  Remains knowledgeable of Dell’s product line, current industry products and technologies.
  •  Focuses on delivering a positive customer experience according to Dell standards.
  •  Monitors and tracks issues to ensure accurate resolution.
  •  May be involved in revenue generation activities with current Dell customers.
  •  Responsible for selling a defined set of products and services
  •  Identify customer needs / requirements and recommend solutions
  •  Reviews and distributes pertinent cross-functional information.
  •  Escalates more complex customer technical issues to senior level support.Fields inbound contacts (voice/email, etc.) for both internal and external customers.
  •  Responsible for pre-sales and/or post-sales service to customers.


  • Strong telephone etiquette skills.
  •  Experienced verbal and written communication skills.
  •  Good knowledge of Dell products, customer service, policies and procedures.
  •  May require advanced industry/ internal certifications applicable to role.
  •  Begin to develop Sales skills
  •  Solid computer skills.
  •  Complex problem solving skills.
  • Ability to articulate and simplify customer issues and solution.

Educational Qualification:

  • Any 2015 Fresher who has graduated from a regular 3 years course.


  • Flexible to work in night shifts
  • No backlogs in their Graduation
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