WIPRO INDIA Administrator Service Desk on Sep 2015 @ Pune

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Company Name    Wipro India
Company www.wipro.com
Experience      0-1 Year
Salary Not Mentioned
Qualification Any Graduate
Skills Hardware Modelling
Job Role  Administrator Service Desk
Job Location Pune
Job Type Apply
 Last date to apply Sep 2015
Reference      fresherstask.com

About Company :

Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.

Description :

Key skills required for the job are:

  •  TIS Service Desk(Mandatory)
  •  Infra Service Desk Operations
  •  As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement
  •  Minimum Work Experience: 0-1 Years

Roles and Responsibilities :

As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requestsbased on Standard Operating Procedures. Follow quality / security process defined for the engagement

Desirable Skills : Hardware Modelling, Infra Service Desk Operations, Service Availability, Remote Administrator

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