VMware Hiring Fresher as Tech Support Engineers 0n Sep 2015 @ Bangalore

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Company Name    VMware
Company  www.vmware.com
Experience      0-1  Years
Salary Not Mentioned
Qualification Any Graduate
Job Role Technical Support Engineer
Skills C,C++,Java,SQL
Job Location  Bangalore
Job Type Apply
Last date to apply Sep 2015
Reference      fresherstask.com

About Company :

AirWatch by VMware is the leader in enterprise mobility management. With more than a decade in business, AirWatch enables organizations across the globe to securely embrace mobility to thrive in today’s business environments. A pioneer in mobile device management for corporate use, AirWatch simplifies enterprise mobility by empowering IT to manage mobile devices, applications, content, email, browsing and more from a single solution, enhancing business operations and employee productivity across all industries.

Description :

As an Air Watch Technical Support Engineer you will be providing support to VMware customers, using Air Watch solutions, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

Essential Functions:

  •  Resolve customer’s issues via the telephone, email or Webex session
  •  Reproducing issues in-house and responding back in a timely manner.
  •  Regular follow ups with customers with recommendations, updates and action plans.
  •  Escalate issues in a timely manner according to Standard Operating Procedures.
  •  Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  •  Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
  •  Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
  •  Focus on an area of technical specialization and attend technical trainings
  •  Read and work with other Technical Support Engineers on cases which will help cultivate that expertise
    Advertised Location (Select only ONE location) Bangalore, India
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