American Express Hiring Freshers Client Support Associate on oct 2015 @ Gurgaon

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Company Name    American Express
Experience      0-1  Years
Salary Not Mentioned
Qualification Any Graduate
Job Role  Client Support Associate
Skills communication skills
Job Location Gurgaon
Job Type Apply
Last date to apply Oct 2015

About Company :

American Express Company, incorporated on June 10, 1965, is a global services company. The Company’s principal products and services are charge and credit payment card products, and travel-related services offered to consumers and businesses around the world. The Company’s segments include U.S. Card Services, International Card Services, Global Commercial Services and Global Network & Merchant Services. The Company’s principal operating subsidiary is American Express Travel Related Services Company, Inc.

Description :

Accertify Client Support Associate are responsible for basic level 1 technical support of current clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention platform.

These responsibilities include:  

  • Configure Fraud Analyst user interface to Customer specifications
  •  Interceptas User and Role management • Building/Deleting new user set-ups for clients
  •  Password and User account resets – Complete Share protests – Share protests are when we have clients protesting negative values in our client shared negative database. This can all be done in writing/email
  • Creating and Debugging rules.
  • Creating and Maintaining Virtual Columns, Reference Tables, Negative Tables Etc

Qualification :

The position requires excellent written communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class Customer experience.

Specific qualifications include:

  •  Nominal knowledge of online fraud prevention strategies • Prior experience working directly with customers, especially in writing
  • Nominal technical skill around data manipulation
  • Excellent written communication skills in English
  • Demonstrated ability to learn and work quickly and in a quality fashion ReqID: 15015893
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