|Experience||0 – 1 Years|
|Job Role||Customer Support Engineer|
|Last date to apply||Oct 2015|
About Company :
At HP we believe technology can create new possibilities for people around the world??from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We??re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time. Our digital printing solutions are revolutionizing the publishing industry by allowing publishers to print individual books on demand. And that??s just the beginning. Where others see challenges, we see opportunities.
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources. Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management. Provide basic analysis of cases.
To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Knowledge and Skills:
- Superior communication skills both written and verbal Experience in customer facing role either remote or face to face Understands internal processes and tools Computer proficiency Problem solving skills Accuracy in data entry Excellent fluency in language to be supported.
- Experience in a phone based remote role Familiarity with computer technology Time management skills Oversee compliance with operating procedures and standards
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
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