Convergys Hiring for Freshers Customer Service Associate I / II on Oct 2015 @ Gurgaon

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Company Name    Convergys
Company www.convergys.com
Experience       0 – 2 yrs
Salary Not Mentioned
Qualification Any Graduate
Job Role Customer Service Associate I / II
Skills Communication Skills
Job Location Gurgaon
Job Type Apply
Last date to apply Oct 2015
Reference      fresherstask.com

About Company :

CONVERGYS India Services Pvt Ltd Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Description :

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Roles & Responsibilities :

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Support customers across Telecommunication, Financial Services & Healthcare vertical.
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Eligibility :

  • Any Graduate fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience.
  • BE/Btech freshers are not eligible.
  • Excellent verbal and written communication skills. Flexible with 24/7 Environment. Salary up to 26,000 take home & attractive Incentives amount.
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