Wipro Ltd Hiring for Freshers TIS Service Desk – Mandatory on Oct 2015 @ Across India

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Company Name    Wipro
Company www.wipro.com
Experience      0 – 1 Years
Salary Not Mentioned
Qualification Any Graduate
Skills Java, C++, C
Job Role TIS Service Desk
Job Location Across India
Job Type Apply
 Last date to apply Oct 2015
Reference      fresherstask.com

About Company :

We go beyond SLAs in our approach to process outsourcing. Our industry leading process platform Base enables our customers to run standardized and efficient operations. Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services. Our expertise lies in: Pre-built Process Asset Based Solutions – With a focus on process improvements and business outcomes we have developed over 25 productized solutions based on process assets through a dedicated solution development organization. Industry Focused & Platform Based Solutions – Leveraging Wipro assets in Cloud, Mobility, and Alliances we provide integrated IT and BPO SLAs and innovative pricing/commercial models for our key clients.

Description :

TIS Service Desk(Mandatory)

Infra Service Desk Operations

  • As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
  • Handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels.
  • Timely escalation of incidents to higher levels when required. Log file monitoring for errors.
  • Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures.
  • Follow quality / security process defined for the engagement
  • Minimum work experience:0 – 1 Years

Roles & Responsibilities :

  • “As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
  • Handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels.
  • Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requestsbased on Standard Operating Procedures.
  • Follow quality / security process defined for the engagement”
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