|Experience||0 – 1 Years|
|Qualification||B Sc, BE, MCA|
|Last date to apply||Oct 2015|
About Company :
Cognizant Technology Solutions India Ltd Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 211,500 employees as of December 31, 2014, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
- Communication with Business users related to resolving queries, obtain clarifications and providing updates.
- Setup Business bridge calls to update status of Critical incidents / Outages.
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
- Responsible for the project tasks assigned.
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
- Manage queue effectively and allocate tasks to the team based on an allocation plan.
- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
- Conduct peer reviews and ensure quality of deliverables.
- Comply to defined process during task execution (including problem management, KEDB management etc).
- Contribute and participate proactively in knowledge sharing sessions.
- Provide complete KT to support teams before any production release.
- Manage and mentor the mentees (team).
- Provide inputs for development of learning plan for the team.
- Act as a buddy for new hires.
- Shares recommendation towards Performance management and recognition of team members.
Contribution to Org Initiatives:
- Adhere to Organization policies and procedures.
- Participate in project and organization initiatives led by the Delivery leadership.
- Contribute new ideas and innovative approaches at work, including CSI themes.
- Collate data and provide inputs for reporting requirements.
Business Development and Customer Relationship Management:
- Participate in customer meetings and provide project updates.
- Perform task estimation.
- guide the service analyst on estimation.
- Coordinate shift operations and logistics.
- Participate in audits as necessary.