Home » Experience Jobs » Cognizant Hiring for Freshers Associate On Oct 2015 @ India

Cognizant Hiring for Freshers Associate On Oct 2015 @ India

Company Name   Cognizant
Companywww.cognizant.com
Experience      0 – 1  Years
SalaryNot Mentioned
QualificationB Sc, BE, MCA
SkillsCommunication Skill
Job RoleAssociate
Job LocationIndia
Job TypeApply
 Last date to applyOct 2015
Reference     fresherstask.com

About Company :

Cognizant Technology Solutions India Ltd Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 211,500 employees as of December 31, 2014, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Description :

Responsibility

Stakeholder Management:

  •  Communication with Business users related to resolving queries, obtain clarifications and providing updates.
  •  Setup Business bridge calls to update status of Critical incidents / Outages.
  •  Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

Service Management:

  •  Responsible for the project tasks assigned.
  •  Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
  •  Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:

  •  Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
  •  Conduct peer reviews and ensure quality of deliverables.

Service Execution:

  •  Comply to defined process during task execution (including problem management, KEDB management etc).

Knowledge Management:

  •  Contribute and participate proactively in knowledge sharing sessions.
  •  Provide complete KT to support teams before any production release.

People Management:

  •  Manage and mentor the mentees (team).
  •  Provide inputs for development of learning plan for the team.
  •  Act as a buddy for new hires.
  •  Shares recommendation towards Performance management and recognition of team members.

Contribution to Org Initiatives:

  •  Adhere to Organization policies and procedures.
  •  Participate in project and organization initiatives led by the Delivery leadership.
  •  Contribute new ideas and innovative approaches at work, including CSI themes.
  •  Collate data and provide inputs for reporting requirements.

Business Development and Customer Relationship Management:

  •  Participate in customer meetings and provide project updates.

Account Operations:

  •  Perform task estimation.
  •  guide the service analyst on estimation.
  •  Coordinate shift operations and logistics.

Audit:

  •  Participate in audits as necessary.
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