|Experience||2 – 4 years|
|Qualification||Bachelor’s Degree /Master’s Degree|
|Job Role||Senior SME – Urbancode|
|Last date to apply||Oct 2015|
About Company :
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Strategic Operations Delivery is a key element of IBM’s globally integrated capability. SO Delivery group works with companies of all sizes, in just about every country imaginable; to provide customers with the best technology services. Through the management of clients’ IT environments, the group seeks to improve, enhance and transform business, creating significant cost and performance efficiencies. Leveraging efficient processes and tools and combining it with world-class infrastructure, high-quality and skilled resource base, SO Delivery group provides end-to-end IT Infrastructure Management Services (24x7x365) to IBM clients worldwide. Key services offered include: Command Center Services (includes remote monitoring of servers located worldwide from India, Security operations and network operations), Server Systems Management, IT Security Services, IT Service Desk, Service Management & Project Management/ Transition Services.
The job description for IT Security Control role is provided below, kindly share the profiles.
Description : fresherstask.com
Job ID : CLD-0804367
Roles and Responsibilities:
- As a UCD SME, you are required to learn the Cloud Portfolio that IBM offers and be prepared to trouble shoot / guide customers and partners who are using our technologies to use it right! It would mean being the trusted advisor for the customer, rolling up sleeves to show how our products can be stitched together to cater to their IT needs.
As a Urbancode SME you will: FreshersHine.in
- Become a tech SME and trusted advisor for our customers using IBM’s Cloud offerings and products.
- Analyze customer problem & service requests and resolve them.
- Use troubleshooting/debugging techniques and tools to analyze technical problems.
- Answer product related queries and recommend best practices, when required.
- Engage Development teams for issues that need a resolution through code fixes.
- Provide feedback to the Development Team on Product Roadmap, feature enhancements, test cases or run tests.
- Create wikis, blogs, tech-notes, technical training, webcast for educating Customer and Business Partners.
- Provide product related assistance to Pre-Sales/Sales/Deployment teams during complex deployment situations and/or during PoC/PoT.
- Contribute to high level of customer satisfaction, Keep customer abreast of problem status, set clear expectations, and provide timely follow-up.
- Utilize internal guidelines and document all communications with customers related to outstanding technical issues in order to resolve.
- Remain current on IBM Cloud products through self directed training and structured product or vendor related training.
- Increase IBM’s Self-Help knowledge base, by creating knowledge articles wherever needed.
In depth Knowledge & experience in following is highly desirable:
- Cloud Products (Bluemix, ICO, Urbancode) a MUST
- Operating Systems: Unix and Windows ; MobileOS ( iOS, Android and all other supported platforms)
- Computer networks and Network security. TCP/IP fundamentals, network protocols. Troubleshooting network setups or network issues.
- Infrastructure setup
- Clear and effective communication skills. FreshersHine.in
- 5+ years experience.
- Bachelor’s Degree
- At least 4 years experience in Urbancode
- At least 3 years experience in Infrastructure / Network troubleshooting
- At least 2 years experience in WAS, Tomcat Server
- At least 2 years experience in Bluemix, ICO
- English: Fluent
- Master’s Degree in Engineering