|Experience||0 – 1 Years|
|Last date to apply||Nov 2015|
About Company :
At Vodafone India, our customers are at the heart of everything we do. That’s why over 180 million Indians have chosen to stay connected with us.
Our knowledge of global best practices along with our deep exposure to local markets has made us leaders in the telecommunications industry. Since commencing operations in 2007, we have consistently been awarded for our best-in-class network, powerful brand, unique distribution and unmatched customer service. Whether an individual or enterprise, our customers always receive world-class services that cater to their needs.
- Achievement of agreed KPI’s in order to meet quality / productivity targets
- Maintain transactional accuracy as per the set quality targets
- Adherence to the organizational procedures and policies
- Professional approach and behaviors that aligns commitment to and delivery of the Brand Essence of Vodafone
- Excellent ability to work with the team and at the same time demonstrate performance driven by individual efforts and initiatives
- The user will have a direct interactoin with the end customer and all descisions need to be based on the process set by the client
- End vodafone Ireland customer
- Need to be a strong team player
- Good communication skills, good typing speed
- Previous experience of a live chat process(preferably on the bold chat application)
- knowledge of Irish culture
- Computer skills
- Excellent communicaiton skills,analytical skills and should be a team player,experience with chat environment.
- Role purpose is to identify and hire and agent who would be able to cater to Vodafone Ireland consumer customers on chats.
- The queries on chats would revolve around all the services currently available to Vodafone IE customers.
Behavioral/ Personality Specifications required:
- Good typing skills
- Good communication skills
- Good convincing power
- Good vocabulary
Vodafone Shared Services India
Vodafone House, Ground Floor,
Corporate Road Off. S. G, Highway,
Prahllad Nagar, Ahmedabad City