Yahoo Hiring Freshers As Customer Care Associate On Nov 2015 @ Bangalore

Job Score0
Company Name    Yahoo
Experience       1  Years
Salary Not Mentioned
Qualification Any Degree
Job Role Customer Care Associate I
Skills Communication Skills
Job Location Bangalore
Job Type Apply
Last date to apply ASAP

About Company :

Yahoo is the world’s largest start-up, which means that we move fast and always let our users lead the way. Founded in 1994 by two Stanford PhD candidates, we’ve grown into a company that helps you find what you’re looking for on any Internet-connected device. Our employees are rewarded for curiosity and we celebrate explorers, relying on our passionate and transformative talent to do what’s right for our users.

Description :

JOB ID: 1546106

  • Provide world-class service to all Yahoo Customers in a customer-centric environment
  • Successfully resolve complex customer Phone, Email, Chat & Social inquiries through the use of multiple customer support tools
  • Document in detail all interactions with customers
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
  • Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

Eligibility :

  • Bachelors Degree in any discipline from a recognized university or institution.
  • At least one (1) year of customer service experience – preferably related to online business, internet, technical support, call center or BPO
  • Must have flexibility to work on night shifts, between 12:00am – 10:00am
  • Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac & Mobile environment
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