IBM Excellent Walk In Drive Associate/Senior Associate On 27 Nov – 5 Dec 2015 @ Bangalore

Job Score0
Company Name    IBM
Company Website
Experience       1-5  Years
Salary Not Mentioned
Qualification Any Graduates
 Job Role Associate/Senior Associate
Skills MS- Office
Job Location Bangalore
Job Type Direct walk-in
walk-in Date 27 Nov – 5 Dec 2015
walk-in Time 10:00 AM till 3:00 PM

About Company :

International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

Description :

  • Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal
  • End Users and External Commercial Account End Users across North America, EMEA & AP.
  • Flexible with very early morning working hours – NAB Account Starts at 1:30 AM, 2:30 AM, 3:30 AM and 4:30 AM. No Negotiations on this prerequisite.
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Identify Opportunity & Implement Process Improvements
  • Has technical experience and skills in the areas of problem determination, creativity and analysis
  • Ability to meet a set of defined account agent productivity measurements
  • Have detailed understanding of service desk environment, roles and responsibilities
  • Understands customer service skills and ensures a high standard of customer service on all calls/transactions
  • Ensures Incidents, requests and tasks in queues are completed within agreed/specific time scales
  • Good time management, multi-tasking ability and organizational skills
  • Resolve routine customer IT problem
  • Demonstrate excellent problem solving skills
  • Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.

Eligibility :

  • Bachelors Degree/ Diploma (15 Years + education)
  • Total Experience: 1-5 Years (Experience in service desk, technical support, end user support)


  • Excellent knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Strong computer skills required
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent oral and written communication skills
  • Excellent customer service orientation
  • Neutral accent
  • Troubleshooting Win Xp and Win 7 (Exposure to SCCM, assigning groups etc)
  • Working knowledge of Lotus notes, Outlook and Emails on handheld device – Mail archiving , Set up, mail client trouble shooting and 10.Blackberry and IPhone issues (configuration of mail client)
  • Printer and hardware troubleshooting – Configuring Network
  • printer and basic troubleshooting on the same and Knowledge on rebuilding and reimaging computers
  • Working Knowledge on MS- Office Suite
  • Understanding of Active Directory environment
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Questioning skills /probing skills, as relevant to the issue and level of the caller
  • Minimum of 12 months of experience in a similar environment in service desk, technical support, end user support

Walk In Date : Monday to Saturday

Contact at the Venue : Deepak / Karthik / Nisha / Jenifer

Walk In Time : 10:00 AM till 3:00 PM (Mon – Friday) & 10:00 AM to 1:00 PM (Saturday)

Walk In Venue :

IBM India Pvt. Ltd
Embassy Golf Links, D Block,
Domlur Layout,
Off Intermediate Ring Road,
Bengaluru, Karnataka 560071


IBM India Pvt. Ltd
D-1 Block, Manyata Embassy Business Park,
Outer Ring Road, Nagawara Villages,
Bengaluru, Karnataka 560045

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