|Job Role||Graduate Engineer Trainee GET|
|Last date to apply||26 Feb 2016|
About Company :
HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.
1.Monitoring of tickets and taking the actions necessary to meet service targets
2.Central Communication point for Major Incidents. Willing to work in 24/7 shift.
3.Respond to user escalations and engage functional escalation and service delivery management as required
4.Responsible for escalating Incidents and User Service Requests within their organization to drive resolution
5.Manage major incident bridge as needed
6.Participate in incident management meetings with customer and internal teams
7.Identify and drive process improvements
8.Provide incident report to problem management
9.Good communication skills (written & verbal)
10.Good understanding of ITIL processes
11.Good team member
12.Should be a self-starter (1.) lndependently resolve tickets within SLA