EMC2 : Off-Campus On 24th May 2014
(Freshers) Walk-In : Pooled Off-Campus : B.Sc / BCM / BCA : 2014 Passout @ Hyderabad (Andhra Pradesh)
Job Position : Fresher
Walk-In Location : Hyderabad, Andhra Pradesh
Job Location : Will be disclosed by the HR
# INR 3.9 Lacs P.A (Includes insurance, transport and other benefits) + Shift Pay
Qualification – Eligibility Criteria : (Mandatory)
# B.Sc/BCM (CS/IT/IS/Electronics or Mathematics) / BCA
# Candidates from 2014 Batch with an Aggregate of 60% and above
Note: For this purpose the candidates needs to sign a service agreement for a period of 4 years.
Desired Experience : 0 Years
Job Description :
# In the role you are expected to leverage technical expertise (taught by a learning team which is considered amongst the best in the world) to solve customer issues.
# Customer issues will be received by Support Centers through automated dial-in, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
# You are expected to provide problem determination and resolution for customer issues, proactively recommend revisions to current procedures to improve customer satisfaction.
# A difficult problem? Just engage or escalate to more senior colleagues to help resolve complex issues.
Job Responsibility :
# You will be expected to solve complex technical issues through standard operating and diagnostic processes using the combination of technical knowledge and analytical capabilities.
# It’s possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated.
# Effective communication with internal and external stakeholders is a key success criteria in the role.
# In critical and complex cases, you will assist in problem recreation and failure analysis of system level issues, using a variety of test equipment, diagnostic tools and techniques.
# During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers.
# You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
# As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.
What’s In IT for You :
# An opportunity to work with one of the world’s leading technology companies.
# Amongst a plethora of recognitions, EMC is #2 in Fortune’s most admired computer companies, and recently rated as the happiest company for young professionals – By Forbes
# Under the GSAP program, you are assured of a world class mentoring program to help you be successful in the long run.
# Earn as you learn. A Master’s degree in Software Engineering will be yours in 4 years, and EMC pays for it! Enjoy the best in class benefits of being a full time employee, without sacrificing the passion and zeal for learning.
Hiring Process :
# Group Discussion
# Online Aptitude test
# Communication test
# 2 Resumes
# 2 color passport photos
# 10th marks sheet (Photo copy)
# Intermediate marks sheet (Photo copy)
# Graduation marks sheet (Photo Copy)
# A printout of this Freshershine job posting
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
Note: NO Registration Fee. Spot Registrations are also available. Selection of the candidates is at the sole discretion of HR Recruitment Team.
Note: Wear in formal dress only – without which you are not allowed into the campus recruitment process.
Note: You can mention the reference as ‘fresherstask.com’.
Walk-In Date : On 24th May 2014 (Saturday)
Reporting Time : 9:00 AM sharp
Walk-In Venue :
Sphoorthy Engineering College, (www.sphoorthyengg.com)
Nadergul Village, Near Vanasthalipuram,
Sagar Road, Saroornagar Mandal,
Hyderabad – 501510
Bus Route No: 277 N (Koti – Nadargul), 277D/N (Dilshuknagar – Nadergul)
Contact Person : B.Sumanth Kumar (Manager Corporate Affairs)
Contact Number : +91-8415-201137, +91-8415-201138, +91-9963111840, +91-9392119392, +91-9392118884
Route Map can be found at : http://www.sphoorthy…ries/route1.jpg