Job Position : IT Helpdesk – Service Desk Delivery (SDD)
Job Designation : Technical Service Representative
Job Payroll : Selected candidates will directly work on client company payroll.
Job Type : Full-Time Regular
Job Category : IT Helpdesk | Service Desk
Walk-In Location : Bangalore, Karnataka
Job Location(s) : Bangalore / Hyderabad
Travel : No Travel
Band : 3 to 4
Workplace : Traditional Office (IBM Building)
Qualification – Eligibility Criteria : Any Graduate
Desired Experience : 0 Years
Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Job Description :
# Providing Voice and E-Mail support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Please Carry below documents (mandatory) :
# Updated Resume Copy
# A printout of this fresherstask job posting
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : From 21st to 27th May 2014
Walk-In Venue :
No.613/40/1, First Floor,
Dr.Rajkumar Road, Prakashnagar,
Bangalore – 560021
Landmark: TVS Show Room
Contact Person : Mr Vikas
Contact Number : +91-9242079119Free Job Alerts | Daily 30 Jobs Alerts