Home » Freshers Jobs » eClerx India Off-Campus For Freshers As Junior Analysts / Analysts On 14 July 2016 @ NCR / Chandigarh

eClerx India Off-Campus For Freshers As Junior Analysts / Analysts On 14 July 2016 @ NCR / Chandigarh

Company Name     eClerx India Limited
Company Website www.eclerx.com
Experience      0-1  Years
SalaryNot Mentioned
QualificationBE / B.Tech / BBA / BCA / BA / B.Com / MBA
 Job Role Junior Analyst / Analyst
SkillsCommunication Skill
Job LocationChandigarh
Venue LocationPanipat
Job Type walk-in
walk-in Date 14 July  2016
walk-in Time 9.30 AM
Reference            FreshersTask.com

About Company:

eClerx provides critical business operations services to more than 50 global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufacturing, travel and leisure, and software vendors, through operational support, data management and analytics solutions. Incorporated in 2000, eClerx is India’s first and only publicly listed knowledge processing (KPO) company and is today traded on both the Bombay and National Stock Exchanges of India.

eClerx was ranked as one of Forbes Asia’s 200 Best Under a Billion List and named as finalist in Teleos’ Most Admired Knowledge Enterprise award. eClerx employs over 8,500 employees across its six Indian delivery centers offices in Mumbai, Pune and Chandigarh plus global client relationship locations in New York, London, Silicon Valley, Austin, Dublin and Singapore.

eClerx is a specialist outsourcing services provider serving the Broadband, Cable and Telecom industries in the US and UK including critical error identification, customer experience analysis, and end-user support to help minimize the costs associated with servicing your clients, while improving service levels.

Description :

Job Description for B.Tech/BCA : Non-Voice

  • Monitor the customer interactions
  • Analyze the customer accounts
  • Verifying the customer accounts as per the data available
  • Assisting the regular and routine customer queries regarding Products and services of the client via Chat
  • Ensure that appropriate steps were taken to resolve customer’s problems and providing feedback accordingly
  • Basic Knowledge of Hardware (modems , Routers and Troubleshooting)
  • Essential Skill Set Required
    – Ability to quickly and efficiently assimilate process knowledge
    – Must be reliable in terms of attendance and timing
    – Exhibit patience and ability to explain/help team members
    – Good team player with analytical skills and high energy levels
    – Excellent communication and interpersonal skills
    – Professional in conduct/behavior, appearance, and communication

Job Description MBA/BBA/B.Com : Voice

  • Reading Operator comments
  • Checking service status of account in diagnostic tools
  • Understanding of web technologies and cable setup
  • Troubleshooting of technical issues related to modems and Routers
  • Effective communication and close looping with client in case of observation
  • Updating status in internal as well as client tools
  • Basic Knowledge of Hardware (Modems, Routers and Troubleshooting)
  • Essential Skill Set Required
    – Ability to quickly and efficiently assimilate process knowledge
    – Must be reliable in terms of attendance and timing
    – Exhibit patience and ability to explain/help team members
    – Good team player with analytical skills and high energy levels
    – Excellent communication and interpersonal skills
    – Professional in conduct/behavior, appearance, and communication

Note:

  • Candidates without meeting given Eligibility Criteria – Please do NOT apply.
  • All the students should appear for interview in formal dress.
  • All the students are required to carry their all qualification documents starting from 10th Class. (Original copy and 1 photocopy of each).
  • Registration for Participation: The students willing to appear in the drive are required to register online and must carry the copy of admit card generated by the website.

Walk-In Date : On 14th July 2016

Reporting Time : 9.30 AM sharp

Walk-In Venue :

APIIT SD INDIA,
Near Toll Plaza Panipat,
Haryana

Contact Person : HR

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