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Vodafone Freshers As Service Desk Engineer On Aug 2016 @ Bangalore

Company Name   Vodafone
Company Websitewww.vodafone.com
Experience     0 – 2 years
SalaryNot Mentioned
Qualification  B.E/B.Tech/B.Sc
Job RoleService Desk Engineer
SkillsCommunication Skills
JOB LocationBangalore
Job Type Apply
Last Date to Apply  ASAP
Reference     FreshersTask.com

About Company:

Vodafone come a long way since making the first ever mobile call in the UK on 1 January 1985. Today, more than 400 million customers around the world choose us to look after their communications needs. In 30 years, a small mobile operator in Newbury has grown into a global business and one of the most valuable brands in the world. We now operate in around 30 countries and partner with networks in over 50 more.

Description :

  • Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules
  • Open tickets based on received phone calls, emails or fax
  • Monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests
  • Enrich tickets with additional information if required and/or needed
  • Dispatch Incidents and Requests to next level of support including call out
  • Inform IMS (Incident Management and Support Team) via phone about Critical Incidents
  • Inform Incident or Request Originator about updates and progress
  • Review ticket answers from underlying support levels
  • Answer Incidents and Requests back to originator
  • Keeping customers informed on request status and progress till closure

Eligibility :

  • B.Sc. or Computer Engineering or Computer Science 0 / 2 year IT experience (Familiar with Service Desk/Helpdesk support field)
  • Excellent written and spoken English is a must Level 6) preferred
  • Organized for working in a global cooperative team environment
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