Aricent Freshers As Associate Network Engineer On Sep 2016 @ Gurgaon

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Company Name    Aricent
Company Website www.aricent.com
Experience      0 – 2 years
Salary Not Mentioned
Qualification  B.Tech/B.E/M.E/M.Tech/MCA
Job Role  Associate Network Engineer
Skills Communication Skill
JOB Location Gurgaon
Job Type  Apply
Last Date To Apply ASAP
Reference      FreshersTask.com

About Company:

Aricent is a pure-play product engineering service and software firm. It develops software, provides technology services, and works with networking, telecom, software, semiconductor, Internet, and industrial companies.Aricent is headquartered in Redwood City, California, with operations in 9 countries worldwide;investors are KKR & Co. L.P. and Sequoia Capital.[4] The company claims to employ 7,800 consultants, designers, and engineers at over 10 locations worldwide.

Description :

  • Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
  • Achieve all the defined metrics & SLA
  • Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
  • Proactive involvement of Technical Leads / Management in resolving critical issues
  • Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
  • Mentoring of New Hires

Eligibility :

  • B.Tech/B.E/M.E/M.Tech/MCA from a recognized University or Institution.
  • Prior troubleshooting experience
  • Willing to work in 24*7 Support (Including Night Shifts)
  • Prior experience of Voice based technical support
  • Excellent communication(written & verbal) skills
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