Job Position : Support Engineer
Job Designation : Associate Application Support Engineer
Job Category : IT | Software
Interview Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Note: Only those willing to relocate to BANGALORE should apply.
Qualification – Eligibility Criteria : (Mandatory)
# B.Sc, B.Com, BCA ONLY
# Eligibility: 60% aggregate throughout the career
# Year of Passout: 2013 and 2014 batch
Note: BE/B.Tech/MCA Graduates are NOT eligible.
Desired Experience : 0 Years
Desired Candidate Profile :
# Provide first line of support to the customer 24*7.
# Ready to work in Rotational Shifts (including night shifts)
# Accountable for L1 and L2 application support and Query Resolution
# Answers customer queries raised regarding the product. (Either by Email, Phone, Incident Record)
# Troubleshoot customer application software issues and follow ups till completion.
# Understand the issue reported by the customer, analyze and report it in the reporting system
# Resolve support issues with a focus on root cause analysis to reduce recurring issues. (Root Cause to be Recorded In RCA format)
# Work closely with the rest of the support team members to resolve issues quickly and efficiently.
# Keep technical skills and product knowledge up to date through self-efforts and internal training.
# Maintain high level of customer satisfaction and product quality.
# Web Application troubleshooting skills.
# Tracking and reporting on a variety of metrics as a standard process
# Excellent verbal and written communication skills.
# Highly motivated, analytical thinking individual
# Problem solving skills and the ability to multi-task
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)
Note: BE/B.Tech/MCA Graduates are NOT eligible. As this is an immediate opening, we expect the candidate to join us immediately.
Walk-In Date : On 31st May 2014 (Saturday)
Walk-In Venue :
Envision Financial Systems (India) Pvt Ltd,
747 IV Block, Kormangla,
Bangalore – 560034
Contact Person : HR
Contact Number : +91-80-41102261 (Ext: 131)
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