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Hinduja Global Solutions Walkin For Freshers As Associate On 21-22 Nov 2016 @ Chennai

Company Name   Hinduja Global Solutions
Company Websitewww.hindujagroup.com
Experience     0 – 2 Years
SalaryNot Mentioned
QualificationDiploma / Any Graduates
 Job RoleAssociate
SkillsCommunication Skill
Job LocationChennai
Job Typewalk-in
walk-in Date21-22 Nov 2016
walk-in Time10am to 2pm
Reference           fresherstask.com

About Company:

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with 70,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.

HGS currently has a global footprint of 55 delivery centers in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.
Description :

Job Role: Associate

Position: Tech / Customer Support – Voice.

Experience: 0 – 2 Years

Educational Qualification: Diploma / Any Graduation

Gender: Male & Female

Compensation: Best in Industry

Shift Timings: Day / Rotational

Location: Nandambakkam, Chennai.

Eligibility :

  • Diploma / Any Graduates
  • Fresher / 0-2 Years Experience

Position Summary

  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
  • Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles and Responsibilities

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
    Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
    Education & Experience

Desired Skills and Abilities

  • Regional Language Communication Skill {Tamil / Kannada / Malayalam / Hindi}
  • Good in English Communication
  • Basic Telephone Etiquettes
  • MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business need
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive
  • Troubleshooting

Benefits:

  • An associate with us is entitled to the following benefits:
  • Life Insurance for self
  • Medical Insurance for self and immediate dependents Concierge desk Gym and recreation banking facilities
  • Travel desk Medical facility and Doctor-on-call

Interview Date: 21st and 22nd Nov’ 16

Time Slot: 10am to 2pm

Venue:

Hinduja Global Solutions
#5th Floor, Jayanth Tech Park, Padmini Gardens, Mount Poonamallee Road, Nandambakkam, Chennai 600 089

Landmark: Opposite to Chennai Trade Centre

Apply To: hariprasad.b@teamhgs.com
Apply Now

 

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