Home » Freshers Jobs » Microland Offcampus Drive For Freshers As Service Executive – Service Desk On 29,30 Nov 2016 @ Bangalore

Microland Offcampus Drive For Freshers As Service Executive – Service Desk On 29,30 Nov 2016 @ Bangalore

Company Name   Microland
Company Website www.microland.com/
Experience     0 – 2 years
SalaryNot Mentioned
Qualification B.E/B.Tech
Job RoleService Executive – Service Desk
SkillsCommunication Skill
JOB Location Bangalore
Job Type Apply
Venue Date 29,30 Nov 2016
Reference     FreshersTask.com

About Company:

Microland is an IT infrastructure services provider, offering services across Infrastructure Management, Infrastructure Modernization, Process Maturity Services, Assurance and Compliance, Technical Support, Cloud Computing, Virtualization, Collaboration and Mobility.The headquarters of Microland are in Bangalore, India. Microland was started by Pradeep Kar in August 1989. The company currently has over 2300 employees. Microland’s services have been delivered to more than 200 clients worldwide in recent years, many in the Fortune 500 list, whose businesses include manufacturing, chemicals, aviation, banking and finance, mortgage, health care, software, consumer level products, semi-conductors, retail chains and business process outsourcing (BPO), to name a few.

Description :

Role responsibilities:

  • Service Desk executive role involves in- bound calls, out bound calls with Global Customers, managing email box
  • interacting with clients / users through chat services (Enterprise Level)
  • Capture basic information related to PC/Laptop hardware and assign the tickets to respective teams for resolution
  • Review and follow up on action items till logical closure
  • Capture basic information on Messaging / email clients, error messages and route tickets appropriately
  • Verify connectivity issues pertaining to internet connection / VPN/LAN/Intranet
  • Collect information required for further troubleshooting of issues by L2 teams
  • Resolve Level 1 Technical issues by guiding the client/user over a call/email/chat

Eligibility :

  • Qualification : BE – 2015 passed out Batch only
  • Eligibility : Any Stream – 10th, 12th, & BE with 50%

Skills Required:

Technology Skills:

  • Basic knowledge of PC/laptop hardware and associated external/internal components
  • Basic knowledge of Operating Systems and associated applications
  • Basic understanding of internet connections, VPN and networking concepts
  • Knowledge & understanding of email clients like outlook and other messaging platforms

Communication/Soft Skills:

  • Very good communication skills with ability to interact with Global Customers
  • Ability to comprehend queries, request, issues of the caller / user
  • Ability to communicate well with resolver groups / Level 2 Teams / SMEs
  • Ability to understand & follow defined processes
  • Ability to operate tools / systems as per SOPs
  • Ability to perform call triage
  • Ability to communicate in the right format for the client/user to understand the context

Venu Date: 30th November 2016

Venue:

Jyothy Institute of Technology,
Tataguni, Kanakapura Road,
Bangalore – 82

It is Direct Walk-in

Apply Now

Venue Date: 29 November 2016

Venue: Cambridge Institute of Technology
Chikkabasavanapura, Krishnarajapuram, Bengaluru, Karnataka 560036

It is Not Direct Walk-in

Apply Now

 

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