FRESHERS Walk-In @ PRIZM PAYMENTS Helpdesk Executives on 4-13 June 2014 @ Chennai

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Job Position : Helpdesk Executive

Job Category : BPO | ITES

Walk-In Location : Chennai, Tamilnadu

Job Location : Chennai, Tamilnadu

Number of Vacancies : 20

Qualification – Eligibility Criteria : Any Graduate

Desired Experience : 0 to 3 Years

Mandatory Skills : MS Excel, Data Entry

Job Tasks and Responsibilities :
# Answer calls professionally
# Respond to customer inquiries
# Research required information using available resources
# Handle and resolve customer complaints
# Enter customer information
# Identify and escalate priority issues
# Route calls to appropriate resource
# Follow up customer calls where necessary
# Complete call logs and produce call reports
# Identify and escalate situations requiring urgent attention
# Track and route problems and requests and document resolutions
# Stay current with system information, changes and updates

Skills and Personal Attributes Required :
# Working knowledge in MS – Excel
# Fluency in spoken Hindi, English and other Regional languages (Kannada/Malayalam/Telugu/Tamil) will be preferred.
# Hardware or networking knowledge will be preferred
# Knowledge of call centre telephony and technology
# One year or more experience in a call centre environment
# Customer service experience
# Good data entry/keyboard skills

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates who have attended the selection process in the last 3 months (either Selected, Not-joined or Rejected) will not be eligible.
Walk-In Date : From 4th to 13th June 2014 (Monday to Saturday)

Walk-In Time : 10 AM to 3 PM only

Walk-In Venue :
Prizm Payment Services Pvt Ltd.,
Level-3 MPL Silicon Towers,
No.23/1 Velachery, Tambaram Main Road,
Chennai – 600100

Contact Person : HR

Contact Number : +91-9345969159


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