Job Category : Hardware | Networking | Windows
Walk-In Location : Hyderabad, Andhra Pradesh
Job Location(s) : Hyderabad / Bangalore
Compensation : Will be disclosed to the selected candidates by HR
Qualification – Eligibility Criteria : (Mandatory)
# B.Tech, M.Tech, MBA, Degree, Any Graduate (10+2+3), Any Post Graduates
# Year of Passing: 2014 and 2013 Batch Students
# Percentage: 55 % or 5.5 CGPA ( Aggregate )
# Percentage aggregate considered only for the highest degree pursued
# Must not have any backlog at the time of IBM recruitment process
# Fluency in Communications Skills (both Spoken and Written) / Soft Skills
Desired Experience : 0 Years
Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc.
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Job Description :
# Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis.
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Additional Information :
# Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
# Shifts will 24×7 in nature and can vary depending on geographies supported.
Selection Process :
# Group Discussion
# Technical Interviews
# V and A Test
Please ensure to carry the below mentioned documents for registration (Mandatory) :
# Candidate Resume – 2 Copies
# A printout of this fresherstask job posting
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photo – 4
# Photo Copy of all the Mark Sheets, Provisional Degree Certificates/Degree Certificates (without fail)
# College ID Card is mandatory
Note: Wear in formal dress only. Without which you are not allowed into the campus recruitment process.
Note: There is No Registration Fee. Spot Registrations are also available. Registration Desk will closed by 10:00 AM.
Note: Selection of the candidates is at the sole discretion of HR Recruitment Team.
Note: You can mention the reference as ‘fresherstask’.
Walk-In Date : On 5th June 2014 (Thursday)
Reporting Time : 9:00 AM sharp
Walk-In Venue :
Sagar Institute Of Technology [SITECH] Campus, (www.sitech.ac.in)
SVVR Educational Society Group Of Institutions,
Ground Floor – Seminar Hall,
Flame Of Forest, Chevella – Urella Road,
Urella (PO), R R Dist,
Hyderabad – 501503
Contact Person : Mr.K.RaviKanth
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