FRESHERS Walk-In @ EMC CORPORATION for Technical Support On 5 July 2014 @ Bangalore
Job Position : Technical Support Engineer
Job Category : Tech Support
Walk-In Location : Bangalore, Karnataka
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Job Location : Bangalore, Karnataka
# INR 3.9 Lakh (includes insurance, transport and other benefits) + Shift Allowance
# World class employee benefits in terms of Insurance, Transport, etc.
Qualification – Eligibility Criteria : (Mandatory)
# BCA, BCM, B.Sc (Circuit branches or Mathematics as one of the subjects)
# 2013 and 2014 Passouts with at least 60% marks
Desired Experience : 0 Years
# Excellent Communication skills
# Analytical and problem solving skills
# Technology Orientation
# Ability to work in a high-pressure environment.
# Working in Global Shifts
Principal Responsibilities :
# You will be expected to solve complex technical issues through standard operating and diagnostic processes using the combination of technical knowledge and analytical capabilities
# It’s possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal and external stakeholders is a key success criterion in the role. Fortunately, not all problems need to be solved from ground zero. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification and resolution database.
# In critical and complex cases, you may assist in problem recreation and failure analysis of system level issues, using a variety of test equipment, diagnostic tools and techniques. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers.
# You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
# As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
Job Description :
# In the role you are expected to leverage technical expertise (taught by a learning team which is considered amongst the best in the world) to solve customer issues.
# Customer issues may be received by Support Centers through automated dials, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
# You are expected to provide problem determination and resolution for customer issues, proactively recommend revisions to current procedures to improve customer satisfaction.
# A difficult problem? Just engage or escalate to more senior colleagues to help resolve complex issues.
Hiring Process :
# Group Discussion, Online Aptitude test, Technical tests, Interviews
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria – Please do NOT apply.
Walk-In Date : On 5th July 2014 (Saturday)
Walk-In Time : 9 AM to 4 PM only
Walk-In Venue :
Jain College – JGI Knowledge Campus,
Jayanagar 9th Block,
Bangalore – 560069
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