FRESHERS Walk-In @ IBM India for Entry Level Engineer on 2nd July 2014 @ Hyderabad

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Company Name:  IBM India
Experience:  2012, 2013, 2014 Batch Pasouts
Location:  Hyderabad
Job Role:  Entry Level Engineer

Job Description:

# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis
# Ability to meet a set of defined account agent productivity measurements
Mandatory Skills :

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills
# Excellent customer service orientation
# Neutral accent

Desired Skills:

# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc
# Skilled in commercially standard software applications and major desktop operating systems
# Awareness of basic networking concepts and technologies
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Additional Information:
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will be 24×7 in nature and can vary depending on geographies supported.
Candidate should not have any backlogs in order to qualify for the test and interview process
Recruitment Process:

# Initial screening and assessment of communication skills (In Person)
# Voice & Accent assessment (Telephonic or In-Person)
# Technical Interview (Telephonic or In-Person)

Documents Required: Two copies of resume, one passport size photograph.
IBM Walkin Details:
Date: 2nd July 2014

Time: 9 AM to 12.30 PM

Walk in Venue:

Krishna Murthy Institute of Technology and Engineering,
Survey. No. 23 & 39,
Edulabad Village, Ghatkesar Mandal,
Ranga Reddy Dist.,
Hyderabad. Pin Code: 501301



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