FRESHERS Off-Campus IBM INDIA for Technical Support On 2 July 2014 @ Hyderabad

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Job Position : Technical Support

Job Designation : Entry Level

Job Category : IT | Technical Support | Hardware | Networking

Walk-In Location : Hyderabad, Andhra Pradesh

Job Location : Hyderabad, Andhra Pradesh

Compensation : Best in Industry (Will be disclosed to the selected candidates)

Qualification – Eligibility Criteria : (Mandatory)
# Graduate (10+2+3), B.E/B.Tech, Post-Graduates, Diploma Holders (10+2+3)
# 2012, 2013, 2014 Batch Students

Desired Experience : 0-2 Years

Job Details :
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis
# Ability to meet a set of defined account agent productivity measurements

Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills
# Excellent customer service orientation
# Neutral accent

Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc
# Skilled in commercially standard software applications and major desktop operating systems
# Awareness of basic networking concepts and technologies
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Additional Information :
# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will be 24×7 in nature and can vary depending on geographies supported.
# Candidate should not have any backlogs in order to qualify for the test and interview process

Selection Process :
1. Initial screening and assessment of communication skills (In Person)
2. Voice and Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)

Please Carry below documents (mandatory) :
# Updated Resume – 2 Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card

Note: There are no registration charges. Please carry two resumes and photographs.

Walk-In Date : On 2nd July 2014 (Wednesday)

Reporting Time : 9.00 AM to 12.30 PM only

Walk-In Venue :
Krishna Murthy Institute of Technology and Engineering,
Survey. No. 23 and 39, Edulabad Village, Ghatkesar Mandal,
Ranga Reddy Dist.,
Hyderabad – 501301

Contact Person : Aqhil Syed / Fatima
Contact Number : +91-40-65144194

 

 

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