Job Details :
# Company: Accenture
# Position: New Associate IT Operations Level – 3
# Date of Drive: 7th July 2014
# Venue: Chandigarh Group of Colleges, Landran (Kharar-Banur Road) Mohali
# Streams Eligible: B.Sc, BCA, NON-Science Graduates and Diploma
# Eligibility Criteria: Minimum 50% in current degree, No standing backlogs (Should be an Indian Citizen.)
# Batch: 2013 passed out and 2014 passing out batch
# Job Location: Bangalore, Kolkata, Pune
# Package CTC: 1,95,300/Annual
# Process: Group discussion, Voice and Accent round, Aptitude test, HR Interview
Note: Joining will be in the month of August.
Skills Required :
# Familiarity with IT Systems
# Ability to be flexible and work analytically in a problem-solving environment
# Good communication (written and oral) and interpersonal skills
# Good Voice and Accent
# Ability to resolve technical issues and escalate issues when appropriate
# Good Attitude and willingness to learn
# Okay to work in 24×7 shifts.
Job Profile :
Attains a minimum of 80.0% of working hours monthly in an available state while logged into the telephone CCVMS/ CCCI queue; must log in promptly at designated work hours. Receives and logs customer problem/request/issues and ensures proper documentation. Performs initial level of problem identification and attempts to resolve when appropriate; otherwise, documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. Performs follow up on all incidents with customer to ensure customer satisfaction. Develops and maintains knowledge of the problem tracking software and database. Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements. Develops and maintains technical skills and understanding of CIO Technology Services to achieve goal of 80% problem resolution. Works on project work as appropriate.
Chandigarh Group of Colleges (CGC)
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