CipherCloud hiring Tech Support Jobs @ Hyderabad on 11th July 2014

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Job Position : Technical Support – Trainee

Job Designation : Technical Support Engineer

Job Category : IT | Tech Support

Walk-In Location : Hyderabad, Andhra Pradesh

Job Location : Hyderabad, Andhra Pradesh

Compensation : As per Industry Standards

Qualification – Eligibility Criteria : (Mandatory)
# BS/ in Engineering, Computer Science, or related discipline
# For 2013 and 2014 passed out candidates only.
# Redhat Certification is strictly required. Only Certified candidates are considered.

Desired Experience : 0 Years

Key Skills : Red Hat Certification, L1 Support, L2 Support, Application Support, Production Support, Technical Support

Some of the key responsibilities in the role include :
# Providing technical support for our clients products
# Escalating key technical issues to product teams and following through to completion
# Possess immaculate written and oral English language skills with an exceptional attention to detail
# Should be comfortable with Night Shift
# Be a passionate and active user of technology and the Internet, with advanced skills in Excel and Word
# Should be comfortable working with Linux environment
# Knowledge on networking/security is a plus
# To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.
# Work in close collaboration with the Team Leader to achieve consistency of service delivery for all customers; as well as ensuring consistency of internal processes and procedures.
# Provide an effective and efficient client response service.
# Manage a timely and appropriate response to customer enquiries and feedback, ensuring accurate and expert advice is available directly from the Customer Support team, or through referral where necessary
# Take ownership of escalated client contacts and ensure follow-through to conclusions

Technical Skills :
# LINUX/UNIX – Redhat Certification Mandatory.
# Basic shell scripting and networking knowledge
# Knowledge of Java and SQL is a plus.
# Database – Oracle, Postgresql is a plus

Desired Skills & Experience :
# Redhat Certification is strictly required. Only Certified candidates are considered.
# BS/ in Engineering, Computer Science, or related discipline
# For 2013 and 2014 passed out candidates only.
# Experience in a customer-facing role supporting security or enterprise software products, consulting services
# Knowledge of load balancing, clustering, and redundancy is a plus
# Knowledge of http, web applications, and email servers is a plus
# Knowledge of networking and application security is a plus
# Knowledge of enterprise databases is a plus
# Strong communication and incident management skills
# Thinks collaboratively and communicates effectively with customers, partners and people at all levels
# Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment
# Ability to think outside the box and willingness to do whatever it takes to get the job done right and within schedule
# Good analytical and troubleshooting skills
# Team player
# Should be Willing to work in shifts

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria – Please do NOT apply.

Walk-In Date : On 11th July 2014 (Friday)

Walk-In Time : 11 AM to 3 PM only (Written test will start sharply at 11 AM)

Contact Address :
CipherCloud India Pvt Ltd
Unit No:04-01, 4th floor, Block – 2,
Cyberpearl, Hi-Tech City, Madhapur,

Contact Person : Santhi Lokam



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