Tech Support Jobs @ Remo Software on 11th July 2014 @ Bangalore

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Job Position : Technical Support Engineer

Reference Id : REMSEOX008

Industry : IT-Software | Software Services

Functional Area : IT Software | Application Programming, Maintenance

Role Category : Admin/Maintenance/Security/Datawarehousing

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Compensation : 1 Lakh per Annum

Qualification: Any Graduate/Degree

Desired Experience : 0 Years

Job Description :
# Remo Software is looking for dedicated and customer-focused Technical Support Representatives who can play a vital role in ensuring that our customers get the most out of our software.

This role includes :
# Communication with customers via Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products. Provide Phone Support if required.
# Identifying problems and provide answers to customers by researching.
# Troubleshooting product related problems and explain the best solution to the problem.
# Understanding the queries and responding to them promptly.
# Record, track and document support cases, generate problem reports in Issue Tracing system.
# Manage escalation issues that require specialized technical expertise or additional management attention.
# Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
# Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
# Flexibility to work on 24X7 environment.
# Excellent communication skills both oral and written is a must.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : On 11th July 2014 (Friday)

Walk-In Time : 11:30 AM or 3:30 PM only

Contact Address :
Remo Software Private Limited
18/10, Saleh Center, Cunningham Road,
Bangalore – 560052

Contact Person : Soumya Patil (HR)
Contact Number : +91-80-41235238



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