Job Position : Technical Support Engineer
Reference Id : REMSEOX008
Industry : IT-Software | Software Services
Functional Area : IT Software | Application Programming, Maintenance
Role Category : Admin/Maintenance/Security/Datawarehousing
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Compensation : 1 Lakh per Annum
Qualification: Any Graduate/Degree
Desired Experience : 0 Years
Job Description :
# Remo Software is looking for dedicated and customer-focused Technical Support Representatives who can play a vital role in ensuring that our customers get the most out of our software.
This role includes :
# Communication with customers via Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products. Provide Phone Support if required.
# Identifying problems and provide answers to customers by researching.
# Troubleshooting product related problems and explain the best solution to the problem.
# Understanding the queries and responding to them promptly.
# Record, track and document support cases, generate problem reports in Issue Tracing system.
# Manage escalation issues that require specialized technical expertise or additional management attention.
# Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
# Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
# Flexibility to work on 24X7 environment.
# Excellent communication skills both oral and written is a must.
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : On 11th July 2014 (Friday)
Walk-In Time : 11:30 AM or 3:30 PM only
Contact Address :
Remo Software Private Limited
18/10, Saleh Center, Cunningham Road,
Bangalore – 560052
Contact Person : Soumya Patil (HR)
Contact Number : +91-80-41235238
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