iGATE Corporation (IGTE:US) is a NASDAQ-listed, US-incorporated outsourcing company with the majority of its operations in India and most of its 30,000 employees based in Bangalore.Its flagship company is iGATE Global Solutions in Whitefield in Bangalore, India. It was founded by Ashok Trivedi. iGate Inc is an American multinational corporation which provides information technology, consulting and business process outsourcing(BPO) services. It is headquartered in Fremont, California, USA.
Job Role: Systems Associate
Experience: 0 – 1 Year
Job Location : Bangalore
Walk-In Date : 10 & 11 July 2014
Walk-In Time : 03:30 PM – 05:30 PM
# Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
# Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
# Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
# Meet customer requirements through first contact resolution.
# Clarify customer requirements; probe for and confirm understanding of requirements or problem.
# Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
# Listen attentively to customer needs and concerns; demonstrate empathy.
# Confirm customer understanding of the solution and provide additional customer education as needed.
# Prepare complete and accurate work and update customer file.
# BSc/ BCA Graduate with Maximum 1 year of experience in an international call center.
# Should have excellent communication and English speaking skills.
# Knowledge of basic computer operations.
# Courteous with strong customer service orientation.
# Dependable with proficient attention to detail.
# Good listening and responding skills.
# Should be willing to take up challenges and go extra mile to perform work responsibilities.
# Should have great interpersonal skills and ability to perform under pressure.
# Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
# Basic computing skills.
IGate, 158 – 162 & 165 – 170,
EPIP Phase-2, Whitefield,
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