Associate Software Jobs for Freshers on July 2014 @ Red Hat @ Pune

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Company Name:  Red Hat
Qualification:  Any Graduate
Experience:  Freshers
Job Location:  Pune
Job Role:  Associate Software Maintenance Engineer

Job Summary:

# The Red Hat Global Support Services team is seeking an Associate Software Maintenance Engineer.
# The Global Support Services organization is dedicated to resolving the issues of our enterprise customers quickly and effectively.
# In this role, you will provide high-level technical support and maintenance and maintain close working relationships with our customers’ top developers and architects.
# You’ll perform troubleshooting and debugging, and assist our frontline support engineers with the most complex and challenging issues.
# As a Software Maintenance Engineer, you will also analyze upstream development against current customer reported defects and develop patches to resolve the issues.

Primary Job Responsibilities:

# Troubleshoot and resolve complex customer problems within core Linux development tools including C, C++, and Java (Hadoop)
# Record customer interactions including investigation, troubleshooting, and resolution of issues
# Work closely with Red Hat’s production support engineers, technical account managers, and development engineering
# Demonstrate considerable judgement in selecting methods and techniques
# Manage workload to ensure all customer issues are handled and resolved in a timely manner
# Assist in the development of comprehensive and reusable self-service solutions for future incidents
# Assist in patch development (simple cases) and write debug patches

Required skills:

# Ability to read and understand programming code
# Ability to follow documented processes, including KCS and SBR
# Good understanding of open source, GPL, Bugzilla, and upstream development
# Ability to work closely with others, and share your opinions and ideas in a respectful manner
# Capability to remain courteous and professional at all times
# Ability to disseminate knowledge to junior members of the team
# Proactive and passionate about your work


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