Company Profile :
HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.
Company : HCL Technologies Ltd
Website : http://www.hcl.com/
Job Role : Technical Support
Eligibility : Any Graduate
Experience : 0 – 3 Years
Walk-In Date : 19 July 2014
Walk-In Time : 10:00 AM – 04:00 PM
Job Location : Bangalore
Minimum 6 months of relevant technical experience is mandatory.
# Technical Support to HCL’s business clients.
# He / She will be responsible to provide technical voice support, Resolve .
# Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
# Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.
# Route problems to internal 2nd and 3rd level IT support staff.
# Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
# Administer and provide User account provisioning.
# Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
# Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
# Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
# Perform user account management activities.
# Escalate complex problem to appropriate support specialists.
# Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets).
Note: Kindly carry your resume and photo ID proof( Mandatory).
HCL Comnet Systems and Services Ltd.
STPI Unit, Surya Sapphires Plot No 3, left wing,
2nd Floor, HCL Comnet Block, 1st Phase,
Survey No 20 & 22 Konnappana Agrahara Village,
Electronic City, Hosur Road, Bangalore 560 100,
Landmark : Next to Infosys Office, Electronic City Flyover End Point on Hosur Main Road.
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