Off-Campus Drive for Tech Support Jobs @ IBM on 19-20th July

Job Score0

Job Position :  Technical Support Associate

Job Category :  Tech Support

Walk-In Location :  Trivandrum, Kerala

Qualification – Eligibility Criteria : (Mandatory)
# Any Graduate, BE/B.Tech, Any Post Graduates
# Fluency in Communications Skills (both spoken and written) / Soft Skills

Desired Experience : Freshers / Experienced

Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent

Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Job Description :
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

Additional Information :
# Working in shifts is a mandate.
# Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
# Shifts will 24×7 in nature and can vary depending on geographies supported.

Mandatory documents to be carried for the interview :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Marks Sheets
# Highest Degree (for all the semesters)
# XIIth
# Xth
# Degree Certificate/s
# Passport Size Photo
# College ID Card

Note: Candidates should bring 2 sets of self attested photocopies of above mentioned documents along with originals to test venue.

Walk-In Date : On 19th and 20th July 2014

Walk-In Venue :
John Cox Memorial C.S.I Institute Of Technology, (www.jcmcsiit.ac.in)
Kannammoola, Thiruvananthapuram

Contact Person : HR

 

 

More Details

 

Register here

 

 

Technical Interview Questions More Top MNC Jobs Click Here Free Job Alert – Subscribe Now- Daily 50 Jobs Submit Your Resume – Just 2 Minutes

To know job updates in FaceBook
FaceBook Group Facebook Page

GET THE JOBS UPDATES IN YOUR INBOX


More Bangalore Jobs More Chennai Jobs More Pune Jobs More Hyderabad Jobs More Delhi Jobs More NCR Jobs More Mumbai Jobs More Noida Jobs More Freshers Jobs

We will be happy to hear your thoughts

Leave a reply