Job Position : Technical Support Associate
Job Category : Tech Support
Walk-In Location : Trivandrum, Kerala
Qualification – Eligibility Criteria : (Mandatory)
# Any Graduate, BE/B.Tech, Any Post Graduates
# Fluency in Communications Skills (both spoken and written) / Soft Skills
Desired Experience : Freshers / Experienced
Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Job Description :
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Additional Information :
# Working in shifts is a mandate.
# Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
# Shifts will 24×7 in nature and can vary depending on geographies supported.
Mandatory documents to be carried for the interview :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Marks Sheets
# Highest Degree (for all the semesters)
# Degree Certificate/s
# Passport Size Photo
# College ID Card
Note: Candidates should bring 2 sets of self attested photocopies of above mentioned documents along with originals to test venue.
Walk-In Date : On 19th and 20th July 2014
Walk-In Venue :
John Cox Memorial C.S.I Institute Of Technology, (www.jcmcsiit.ac.in)
Contact Person : HR
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