Home » Freshers Jobs » IGATE Freshers Walkins on 22nd July 2014 | Bangalore | Noida

IGATE Freshers Walkins on 22nd July 2014 | Bangalore | Noida

 

Position TitleSystems Associate – IMS – 149808
Location

Bengaluru

10.00 to 1.00 years
EducationBachelor of Science, Bachelor of Computer Appl
SkillsService Desk / Helpdesk / Technical Support, Voice Support
Job Description

Walk-in on Walk-in on Tuesday 22nd July 2014

Timing: 3:30PM to 5:30PM

Venue: Bengaluru

IGATE, 158 – 162 & 165 – 170,

EPIP Phase-2, Whitefield,

Bangalore 560066

Walk-in on Walk-in on Tuesday 22nd July 2014

Timing: 3:30PM to 5:30PM

 

Noida Venue:

IGATE Global Solutions Limited ,

Plot No-142, Block B,

Noida Special Economic Zone (NSEZ),

Dadri Road, Noida Ph II,

Near Kendriya Vihar,

Opposite Sector 82,

Noida – 201305.

Desired Candidate Profile

  • Should possess 50% and above throughout academics
  • Good written and oral communication skills are required
  • Should have excellent communication and English speaking skills
  • Knowledge of basic computer operations.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
  • Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
  • Basic computing skills
  • Certifications like MCSE/CCNA /PMI/ITIL are preferred
  • Willing to work in a technical voice process inbound process, Call taking profile.
  • Willing to work in night shifts
  • Willing to sign 2yrs Service agreement

 

Job Description

 

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
  • Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  •  Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Fresher’s with Graduation in B. Sc / BCA / B.Com / BA / BBA /BBM can apply passed out in 2013 or 2014 only
  • Maximum 1 year of experience in an international call center can also apply with above said qualifications only

Mandatory Documents

  • Please carry the mail print out to the venue.
  • Please carry 3 months latest pay slip and Hike/Offer Letter.
  • One copy of their updated resume.
  • one passport size photograph

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