IT Jobs @ Bangalore for 2104 passouts @ IBM on 31st July 2014

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Job Position :  Technical Support

Job Category :  IT | Technical Support

Walk-In Location :  Bangalore, Karnataka

Job Location(s) :  Bangalore / Hyderabad

Qualification – Eligibility Criteria : (Mandatory)
# Graduate, BE/B Tech, PG, BCA/ MCA
# Year of passing : 2014 and Before

Desired Experience : Freshers / Experienced

Job Description :

# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and Analysis
# Ability to meet a set of defined account agent productivity measurements

Mandatory Skills :

# Understanding of operating systems, Windows 2000/NT/XP configuration options and Troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills
# Excellent customer service orientation
# Neutral accent

Desired Skills :

# Ability to identify basic hardware parts and aware of basic hardware concept
# User level familiarity with at least one e-mail client – Outlook, Notes etc
# Skilled in commercially standard software applications and major desktop operating systems
# Awareness of basic networking concepts and technologies
# Questioning skills /probing skills, as relevant to the issue and level of the caller
# Fluency in Communications Skills (both spoken and written)/ soft skills

Additional Information :

# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will be 24×7 in nature and can vary depending on geographies supported.
# Candidate should not have any backlogs in order to qualify for the test and interview process

Selection Process :

# Initial screening and assessment of communication skills (In Person)
# Voice and Accent assessment (Telephonic or In-Person)
# Technical Interview (Telephonic or In-Person)

Please Carry below documents (Original and One Set of Photocopy) (mandatory) :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
# Education all year mark sheets for the highest degree attained / pursuing
# Education degree certificate (if course is completed)
# If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
# Valid Indian work permit (if applicable)

Walk-In Date : On 31st July 2014 (Thursday)

Reporting Time : 8.30 AM sharp

Walk-In Venue :
Jyothy Institute of Technology (JIT),
Tataguni, Kanakapura Road,
Bangalore – 560062

Contact Person : HR



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