Company Name: iGate
Qualification: B.Sc, B.Com, BA, BBM, BBA
Experience: 0 – 1 year
Job Location: Bangalore
Job Role: Systems Associate – Service Desk
# Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
# Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
# Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
# Meet customer requirements through first contact resolution.
# Clarify customer requirements; probe for and confirm understanding of requirements or problem.
# Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
# Listen attentively to customer needs and concerns; demonstrate empathy.
# Confirm customer understanding of the solution and provide additional customer education as needed.
# Prepare complete and accurate work and update customer file.
# Freshers with Graduation in B. Sc / BCA / B.Com / BA / BBA /BBM can apply passed out in 2013 or 2014 only
# Maximum 1 year of experience in an international call center can also apply with above said qualifications only
# Should possess 60% and above throughout academics
# Certifications like MCSE/CCNA /PMI/ITIL are preferred
# Willing to work in night shifts
# Willing to sign 2 years of Service agreement
# Basic computing skills
# Good written and oral communication skills are required
# Should have excellent communication and English speaking skills
# Knowledge of basic computer operations.
# Courteous with strong customer service orientation.
# Dependable with proficient attention to detail.
# Good listening and responding skills.
# Should be willing to take up challenges and go extra mile to perform work responsibilities
# Should have great interpersonal skills and ability to perform under pressure
# Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
iGate Walkin Details:
Walk-in Date: 30th July 2014
Time of Interview: 3:30 PM – 5:30 PM
IGATE, 158 – 162 & 165 – 170,
EPIP Phase-2, Whitefield,
Technical Interview Questions More Top MNC Jobs Click Here Free Job Alert – Subscribe Now- Daily 50 Jobs Submit Your Resume – Just 2 Minutes