Off-Campus drive in Bangalore @ IBM India for 2013/2014 Passouts on 1st August 2014

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Job Position :  Technical Support

Job Category :  IT | Technical Support | Hardware | Networking

Walk-In Location :  Bangalore, Karnataka

Job Location(s) :  Hyderabad / Bangalore

Compensation :  Best in the Industry

Qualification – Eligibility Criteria : (Mandatory)
# Graduate – BE/B.Tech/MCA/M.Tech – CSE/ISE/IT/ECE/EEE/Telecom
# Batch: 2013 / 2014 Passout
# Any Percentage – (NO Current Backlogs)
# Fluency in Communications Skills (both spoken and written)/ soft skills

Desired Experience : 0 Years

Mandatory Skills :

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills
# Excellent customer service orientation
# Neutral accent

Desired Skills :

# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc
# Skilled in commercially standard software applications and major desktop operating systems
# Awareness of basic networking concepts and technologies
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Job Description :

# Providing support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound / emails / chats / calls regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis
# Ability to meet a set of defined account agent productivity measurements

Additional Information :

# Working in night shifts is a mandate.
# Candidates applying and selected for the job will be expected to work in evening and night shifts
# Candidate should not have any backlogs in order to qualify for the test and interview process

Recruitment Process :

# Initial screening and assessment of communication skills (In Person)
# Voice and Accent assessment (Telephonic or In-Person)
# Technical Interview (Telephonic or In-Person)

Documents to be carried for the event (original and one set of photocopies) (mandatory) :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
# Education all year mark sheets for the highest degree attained / pursuing
# Education degree certificate (if course is completed)
# If currently employed: Offer letter or Latest revision Letter and
# last 3 months salary slips
# Valid Indian work permit (if applicable)

Walk-In Date : On 1st August 2014 (Friday)

Reporting Time : 9:00 AM sharp

Walk-In Venue :

Sri Venkateshwara College of Engineering,
NH-7, Vidya Nagar Cross, OFF – International Airport Road, After Yelahanka – 7 KMS towards Airport,
Landmark: After Yelahanka AIRFORCE STATION, Reach VIDYANAGAR junction, Take a RIGHT turn to reach SVCE campus.
Route: After YELAHANKA Airforce station, reach Hunasamaranahalli bus stop; All buses moving towards Chikkajala / International Airport will have a stop at VIDYA NAGAR cross.

Contact Person : HR



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