Off-Campus drive for Tech Support Jobs in Hyderabad @ HCL on 7th August 2014

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Job Position :  Technical Support Officer, Sr. TSO

Process :  UK/US

Department :  Operations

Reporting to :  Team Leader Operations

Walk-In Location :  Hyderabad, Andhra Pradesh

Job Location(s) :  Noida / Chennai

Compensation :

# CTC is 1.64L during the training which will be 2-3 months.
# Post the training additional 15K to 37K will get added to CTC depending upon the project they gets deployed.
# But this increased amount gets paid after 6 months accumulated.
# So ideally first 6 months the salary will be 1.64L.

Training : upto 6 weeks for 6 days

Qualification – Eligibility Criteria : (Mandatory)
# Graduate in any Stream
# Undergraduate are also welcome, Should be comfortable working in night shifts i.e. 24x7x365 environment

Desired Experience :
# Freshers / Experienced
# Freshers are welcome,
# 1 year experience in any international BPO would be an added advantage
# Relevant experience of any industry would be taken into consideration

Job Responsibilities :
# Should be able to Meet minimum Login hours
# Meeting SLA on time
# Keeping AHT under control
# Attendance should be above 96%
# Should not take any unsched leave

Skills Required :
# Strong oral and written communication skills which includes (Fluency and Coherence, Grammatical ability,
# Pronunciation and Accent, Interactive Communication, Lexical Resource)
# Basic Desktop and computer knowledge.
# Understanding of ISP/Networking concepts
# Possess good organizational and time management skills
# Display strong initiative in resolving issues of customers
# Exhibit strong teamwork
# Must be capable of demonstrating problem solving skills
# Attentive listener
# Ability to use common courtesies
# Confident while communicating

Job Description :
# Responsible for giving Technical support to International customers over the Phone.

Selection Process :
# Screening Round
# Voice and Accent Round
# Technical and HR Round

Please Carry below documents (mandatory) :
# Updated Resume – 2 Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# One Passport Size Photograph
# College ID Card

Note: There are no registration charges. Please carry two resumes and photographs.

Walk-In Date : On 7th August 2014 (Thursday)

Reporting Time : 9:00 AM to 12:30 PM only

Walk-In Venue :

Swami Vivekananda Institute Of Technology, (
Mahbub College Campus,
Secunderabad – 3
Hyderabad – 500003

Contact Person : Aqhil Syed
Contact Number : +91-40-65144194



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