Company : IBM
IBM has been present in India since 1992 (re-entry, after an exit in the 1970s). Since inception, IBM in India has expanded its operations considerably with regional headquarters in Bangalore/Hyderabad and offices in 14 cities including regional offices in New Delhi, Mumbai, Kolkata and Chennai. Today, the company has established itself as one of the leaders in the Indian Information Technology (IT) Industry.
IBM has set the agenda for the industry with ‘on demand business’ – a kind of transformation where an organisation changes the way it operates and reduces costs; serving customers better, reducing risks and improving speed and agility in the marketplace. IBM is already working with customers to transform them into ‘on demand’ businesses. IBM is the only company in the world that offers end-to-end solutions to the customers from hardware to software, services and consulting. Linux support further enhances IBM’s e-business infrastructure enabler capability.
Website : http://www.ibm.com/
Job Role : Voice Support
Eligibility : BE/BTech/ME/MTech/MCA
Experience : Freshers
Event Date : 07 Aug 2014
Job Location : Bangalore/Hyderabad
Venue Location : Bangalore
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery.
# Perform problem cause analysis.
# Resolve routine customer problem.
# Ability to Identify Opportunity & Implement Process Improvements.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
# Must be willing to work in Shifts.
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
# Browser Support – Internet Explorer.
# Strong computer skills required.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
# Excellent oral and written communication skills.
# Excellent customer service orientation.
# Neutral accent
Documents to Carry:
# Copy of Updated Resumes.
# College Identity Card / Photo ID.
# 2 Passport Size Photographs.
# Copies of Marks Cards.
SJB Institute of Technology,
BGS Health & Education City,
Uttarahalli – Kengeri Main Road,
Kengeri, Bangalore-560 060.
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