Home » Freshers Jobs » Customer Care – Voice Process Walk-ins in Hyderabad @ Dell on 11th August 2014

Customer Care – Voice Process Walk-ins in Hyderabad @ Dell on 11th August 2014

Company Name:  Dell

Qualification:  Any Graduate

Experience:  0 – 4 Year

Job Location:  Hyderabad

Job Role:  Customer Care – Voice Process

Role Responsibilities:

# Fields inbound contacts (voice/email, etc).
# Focuses on delivering a positive customer experience according to Dell standards.
# Responsible for pre-sales and post-sales service to customers.
# Facilitates customer order fulfillment.
# Monitors and tracks issues to ensure accurate resolution.
# Provides direct product/service advice and guidance to customers.
# Records and coordinates the status of equipment returns, replacements, sales orders, delivery schedules and financial transactions.
# Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols.
# Anticipates problems and recognizes when to deviate from standard practices.

Candidate Requirement:

# Should be open to work in night shifts in a 24×7 environment.
# Should have excellent communication skills in English.
# Should be open to relocate to Hyderabad
# Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
# Complex problem solving skills.

Qualification:

# Graduates in any stream. (10+2+3)
# Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience full time experience.

Dell Walkin Details:

Walk-in Date: 11th August 2014

Walk-in Time: 11 AM

Interview Venue:

Dell International Services India Pvt Ltd
Plot # 42, Hitec City Layout 500081,
Madhapur, Hyderabad.

 

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