Home » Freshers Jobs » Off-Campus drive in Hyderabad @ HCL Technologies for 2014 Freshers on 13th August 2014

Off-Campus drive in Hyderabad @ HCL Technologies for 2014 Freshers on 13th August 2014

Company Name:  HCL Technologies

Qualification:  BE/B.Tech/B.Sc/BCA/Diploma

Experience:  Freshers

Job Location:  Chennai

Interview Location:  Hyderabad

Job Role:  Trainee

Job Description:

# Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
# Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
# Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
# Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
# Administer and provide User account provisioning & activities
# Assign work orders / incidents to appropriate support teams and follow up until closure.
# Route problems to internal 2nd and 3rd level IT support staff
# Escalate complex problem to appropriate support specialists
# Routine maintenance updates with other IT staff and business units
# Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
# Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
# Identify, evaluate and prioritize customer problems and escalations
# Participate in on-going training and departmental development
# Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Skills Required:

# 2014 B.tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT(after 12th 3yr course)/BCA/BSc
# 50% throughout in academics
# No standing arrears
# Willing to relocate anywhere in India/Abroad
# Willing to sign the bond as applicable
# Willing to work in 24*7 environment

CTC: 1.80 LPA

HCL Walkin Details:

Walk-in Date: 13th August 2014

Walk-in Time: 9 AM – 11 AM

Interview Venue:

CVR College of Engineering,
Ibrahimpatnam, Vastunagar,
Hyderabad, Telangana 501510.

 

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